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Impact Banners and Signs ® Return and Refund Policy

Regarding Returns

We want you to be happy with your purchase. Customer Satisfaction is guaranteed by Exchange or In-Store Credit. We do not give refunds. The following conditions apply:

  • Product defects, damages and shortage claims must be reported within 5 business days of receiving product. Product Exchanges must be requested within 10 business days of receiving product. Requests and reports made later than this are subject to approval and may not be accepted. Any exceptions to any of the above, if approved, will result in a minimum 25% re-stocking fee.
  • In-store credits must be used within 12 months of credit given.
  • Products exempt from exchange or in-store credit are banners modified with grommets, custom banners and flags, custom kits, pre-made banner backgrounds, flags with pole hems and/or fringe, and special order items not shown in this catalog.
  • Returned merchandise must be received at Impact Banners and Signs ® or the dealer with whom you made your purchase before exchanges, credits, or replacements will be issued unless pre-arranged with the customer service department.
  • All returns must be pre-arranged with Impact Banners and Signs ® or the dealer with whom you made your purchase and you will be given a Returned Goods Authorization Number. Items returned without this number may not be accepted. After pre-arranging returns, send to: Impact Banners and Signs, Attention: Shipping Department, 701 Murfreesboro Pike, Nashville, TN 37210
  • Freight charges will not be the responsibility of Impact Banners and Signs ® unless the return is due to our error. All returns sent COD will be refused.
  • Merchandise that has been altered, soiled, packaged poorly, damaged in shipment or which is incomplete will be subject to additional fees, and/or may not be accepted. Insurance for return shipments is recommended, as customers are responsible for product safe return.
  • Merchandise marked as "Clearance" or "Closeout" are sold as is and non-returnable unless there is a flaw not otherwise mentioned in the product description.